At VeryFain, every pair is inspected and photographed before it ships, and every listing states its condition tier (New, Like New, or Pre-Owned) up front. Because we sell both individual pairs and wholesale bundles, our return terms work a little differently depending on the type of order.
Individual / Retail Orders
You have 3 days from delivery to let us know if an item doesn’t match its listing description or photos. To start a return, email info@mexico.veryfain.com with your order number, photos of the item, and the reason for the return.
Items must be returned unused, in the same condition they were received, with any original packaging. Return shipping is covered by the customer unless the item arrived materially different from how it was described — in that case, we cover it.
Wholesale & Bulk Orders (Tier A / B / C)
Wholesale and bulk bundles are sold by quality tier and are final sale once the tier, quantity, and condition have been confirmed and payment is collected. If a bundle arrives with items that don’t match the agreed tier or quantity, contact us within 48 hours of delivery with photos so we can review and make it right.
Refunds
Approved refunds are issued to the original payment method within 5–7 business days of us receiving and inspecting the returned item. Exchanges are available on request, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours with photos and we’ll send a replacement or refund at no extra cost to you.
Questions?
Reach us anytime at info@mexico.veryfain.com and we’ll get back to you as soon as possible.